What information we collect, use, and why

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We have CCTV on site, this is covering the Path to the Cottages from the entrance to the bottom of the paddock. We also have coverage at the front door of our house where the key safes are situated. The CCTV footage is to alert us when guests arrive on site, and it is used for security purposes as well as for our guest’s safety. It can only be viewed by the owners and would only be shared with appropriate authorities for crime prevention.  CCTV footage is held for a short time on a password protected device, then this is automatically overwritten. Unless specifically saved for crime prevention.

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We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Information relating to compliments or complaints

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We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Video and CCTV recordings of public areas  (outdoor spaces)

• Audio recordings of public areas (outdoor spaces)

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We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

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We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Identification documents

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Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Contract

Our lawful bases for collecting or using personal information for legal requirements are:

• Contract

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Where we get personal information from

• People directly

• Third parties:

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​Who we share information with

• Organisations we need to share information with for safeguarding reasons

• Other relevant third parties:

• Wix

• Booking.com

• ABNB

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Digital Safeguarding, we ask guest to respect our neighbours and other guests’ privacy.

 

When taking photos to be mindful not to capture images of their children without consent.

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